Best for
- Product authenticity customer complaint
- Invoice rejected or not accepted
- Supplier verification questions
Authenticity & Invoice Appeal
For product authenticity complaints, invoice rejections, documentation requests, or supplier verification issues.
Deliverables
- Invoice readability and completeness audit
- Supplier verification email script
- Product-to-invoice mapping sheet
- Appeal draft with corrective sourcing controls
Case process
How we prepare this appeal
Never edit supplier invoices. Submit original, unaltered documents and add explanations separately.
01Review invoice date, supplier identity, buyer details, quantities, ASIN/SKU matching, and contact information
02Flag weak records and missing proof before submission
03Organize documents in a clean evidence packet
04Draft a POA based on real sourcing controls
Recommended package
Authenticity & Invoice Appeal Package is the aligned package for this service.
DocumentsInvoices
Authenticity & Invoice Appeal Package
$499 starting
Authenticity complaints, invoice rejections, supplier verification, or product-source documentation requests.
- Invoice strength review
- Supplier traceability check
- Product-to-invoice mapping
- POA and evidence cover sheet
Typical draft window: 2-4 business days after documents
Request this package View service detailsThis service page now matches the pricing page. Final scope depends on marketplace count, notice history, evidence volume, prior submissions, and document quality. Reinstatement, funds release, or listing restoration is never guaranteed.
Service FAQ
12 questions about Authenticity & Invoice Appeal
What does the Authenticity & Invoice Appeal service cover?
It covers authenticity complaints, rejected invoices, supplier verification, and product-source documentation requests. We read the notice first, identify what Amazon is asking for, and build the appeal around truthful facts and supporting evidence.
What should I send before we start?
Send original invoices, supplier websites, supplier contact proof, order quantities, ASIN lists, product photos, shipment records, and prior Amazon responses. If you have already appealed, include every submission and every Amazon response.
Which package should I choose for this case?
Choose the Authenticity & Invoice Appeal Package. It is the package aligned to this exact service page and it preselects on the contact form when you use the package button.
Can you guarantee reinstatement or listing restoration?
No. Amazon makes the final decision. We prepare a truthful, evidence-first appeal packet and route guidance, but we do not promise outcomes.
Do you submit inside my Seller Central account?
We prepare the appeal, evidence sequence, and submission notes. In most cases the seller should submit from the seller account through the relevant Account Health or violation route.
What if I already submitted one or more appeals?
We review the prior appeal history, identify contradictions or missing evidence, and rebuild the next response so it is cleaner and less repetitive.
How long does this service usually take?
Typical draft window: 2-4 business days after documents. The clock starts after full intake, not before the core documents are available.
Will you create invoices, edit records, or backdate documents?
No. We do not create fake documents, edit supplier records, backdate invoices, or ask sellers to submit anything untrue.
What happens if my evidence is weak?
We identify the weak points, explain what legitimate records could help, and adjust the appeal so it does not overclaim facts that cannot be proven.
Can you help for marketplaces outside the United States?
Yes. We prepare appeal content for sellers in multiple marketplaces, but exact routing depends on the Seller Central region and the notification shown in your account.
What happens after intake?
A case manager reviews the notice, organizes documents, confirms the package, lists evidence gaps, and sends the draft or review notes according to the selected scope.
What does a strong outcome depend on?
It depends on the policy issue, account history, strength of evidence, prior submissions, corrected business controls, and Amazon review. The appeal should be factual, concise, and document-backed.
Case intake
Send us this case
Attach or paste the Amazon notice and any previous appeal response so we can build the right evidence sequence.